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About Us
Ibex Camping was established in 2005 and being keen campers ourselves we are committed to sourcing quality products at great prices with a commitment to customer service that we pride ourselves on. Our pricing policy is simple we sell products we'd be love to buy @ prices we'd be happy to pay. We strive to bring you the best the season has to offer, looking for new and innovative products to compliment any camping trip. Having over 20 years family camping experience we are able to offer advice, assistance and guidance to the new camper. Over the years we have taken pleasure in sourcing particular items for customers... very often we learn a little too!
Over recent years, the market has become increasingly aware of enviromental impacts, we support the leave no trace outdoor ethics and believe that buying great items that won't let you down means less waste in the enviroment.
Having two teenagers that have participated in the D of E scheme we are aware of the benefts of great kit , and are committed to providing the best possible prices in addition we are happy to offer participants a 10% discount. This offer also extends to scout groups etc.
Being a family run business, we appreciate the benefit of flexible shopping, so as well as online sales, you are more than welcome to buy direct from our premises in Little Paxton. We are happy to offer flexible opening hours to suit you.Just give us a call and we'll see you there!
Let our Experience make the difference to your trip!
Our Contact Details
The Lifestyle Village,
Gt North Road, Lt Paxton,
Cambs, PE19 6EN
Phone / Fax: 01480 40 40 30 or 0797 290 7029
Email us: sales@ibexcamping.co.uk
Our Opening Times :
Online
24hrs / 7 Days - We're just a click away
Our opening hours at our Premises in Little Paxton
Monday - Friday 9.00 - 3.00pm (Term Time)
Evenings | Weekend | School Holidays
We're here when you need us - so just call 01480 404030 and we'll meet you there.
Our Delivery Charges
Within the UK We can despatch up to 25kg for only £5.95. Within the UK
Highlands and Islands - we try not to but occasionally may have to increase the delivery charge
Outside the Uk - we will try to process your order whenever possible but there will be an increased Delivery Charge*.
*Outside Uk delivery charges will be quoted at cost - by email on receipt of your order - with the option to cancel the order should the cost be excessive
Smaller items are calculated on weight within the services offered
We offer 3/5 Day, 2/4 day or 24hr services to meet our customer's needs.
All prices are calculated on weight and we only charge the true cost of postage and packing allowing for fees.
Items are usually despatched within 1/2 working days.
24hr Delivery doesn't guarantee delivery next day so... If your item is urgent please call 01480 40 40 30 or email us
A GUIDE TO OUR POSTAGE AND PACKING CHARGES *
| Weight up to |
3/5 Day Service |
2/4 day service |
24 hour Service* |
| 100g |
£1.60 |
£2.15
|
£2.35 |
| 250g |
£1.95 |
£2.50 |
£2.70 |
| 500g |
£2.45 |
£2.95 |
£3.25 |
| 750g |
£3.00 |
£3.35 |
£3.75 |
| 1KG |
£3.60 |
£3.85 |
£4.40 |
| 1.25KG |
£4.80 |
£5.60 |
£5.95 |
| 1.5KG |
£5.11 |
£5.55 |
£5.95 |
| 1.75KG |
£5.11 |
£5.95 |
£5.95 |
| 2KG |
£5.11 |
£5.95 |
£5.95 |
| 4KG |
£5.95 |
£5.95 |
£5.95 |
| 25KG |
£5.95 |
£5.95 |
£5.95 |
| 30KG |
£11.50 |
£11.50 |
£12.95 |
| 50KG |
£11.90 |
£11.90 |
£11.90 |
| 75KG |
£17.85 |
£17.85 |
£17.85 |
Ultimately we want you to be completely satisfied with your purchase and we are committed to providing a pleasurable shopping experience.
Distance Selling
You have the right to cancel your purchase within 7 days of delivery provided they are in a new and unused condition with your original receipt and packaging.
If you have used the item then they will be deemed as accepted and not returnable unless faulty.
To cancel an item please email or call, items must be received within 7 days, once inspected a full refund will be initiated less any postage costs.
Postage costs will only be refunded in the event of error on our behalf.
Returns
If you are not fully satisfied with your purchase you may return your item within 14 days.
Items must be returned with proof of purchase , in an unopened, unused condition with original labels attached.
Boots and Clothing Returns.
We will happily refund or replace items not suitable due to size as long as items are returned in an unopened state.
Unfortunately we cannot refund postage cost and replacment items will also be charged a new postage cost.
Faulty goods
In the case of faulty goods due to a manufacturing defect we will provided the item has been used for the purpose it was intended offer a repair, refund or replacement at our or the manufacturers discretion.
Please note that this policy does not cover reasonable wear and tear, accidental damage, misuse or neglect.
Tent returns
Tents must be returned in a dry condition. Any tent returned with signs of having been pitched outside will be considered as used.
Postage Costs on Returns
Postage costs will only be refunded in the event of error on our behalf.
Click Here to read Our full Terms and Conditions
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