Terms and Conditions

Ultimately we want you to be completely satisfied with your purchase and we are committed to providing a pleasurable shopping experience.

We have compiled the following terms and conditions which in no way affect your statutory rights.

These terms and conditions cover all purchase made, on-line, via email, phone or with the exception of the distance selling clause in person at our premises.

Products

All items are sold singly unless otherwise stated.

The Team @ IBEX Camping make every effort to ensure that products offered on the website are in stock. Should the situation arise where a product is temporarily out of stock or is supplied direct from our supplier or is an ex-stock item from our suppliers with a 2/3 day delivery timescale . Therefore placing an order with us doesn't guarantee availability.  In the event that your item is out of stock our customer services team will contact you to advise our re-stocking date & expected delivery date if acceptable our closest alternative product will be offered. Should this not be acceptable a full refund will be issued.

Ex-stock Delivery from our suppliers  : our customer services team will contact you to let you know your expected delivery time - if your happy to proceed the order will be processed. If not, then a full refund will be issued. 




Prices

All prices quoted are in £ sterling.

Item Descriptions and pricing errors 

Every effort is taken to ensure that the items listed withing this website are accurate and correct. Item specifications are supplied by the manufacturer/our supplier and are to the best of our knowledge correct. Ibex Camping cannot take any responsibility for any errors or ommissions and reserves the right to alter pricing or specification.  

Should an error occur we will try our best to rectify this , we do though reserve the right to in exceptional circumstances cancel the sale.

Purchases / Orders 

Purchases can be placed via this shop, phone or in person directly from our premises.

We are delighted to receive orders from within the uk and associated Islands , we will try to satisfy orders placed outside the uk however these may be subject to extra charges.

A confirmation email will be sent following your purchase.

If your order is urgent please phone 01480 40 40 30.


Payment
We accept payment by cash or cheque at our Premises, or via the payment gateway within out E-shop.

Items will not be despatched before cleared payment is received.

Delivery and Charges 

We can despatch up to 30kg for only £6.25.

Smaller items are calculated on weight within the services offered 

Items will be despached within 1/2 working days.

If your item is urgent please call 01480 40 40 30 or email info@ibexcamping.co.uk.

We offer Several services to meet our customer's needs. All prices are calculated on weight. We only charge the true cost of postage and packing allowing for all fees. 

Distance Selling 

You have the right to cancel your purchase within 14 days of delivery provided they are in a new and unused condition with your original receipt and packaging.

If you have used the item then they will be deemed as accepted and not returnable unless faulty.

To cancel an item please email or call, items must be received within 14days, once inspected a full refund will be initiated less any postage costs.

Postage costs will only be refunded  in the event of error on our behalf.

 

Returns 

If you are not fully satisfied with your purchase you may return your item within 14 days. Items must be returned with proof of purchase , in an unopened, unused condition with original labels attached. 

 
Boots and Clothing Returns.

We will happily refund or replace items not suitable due to size as long as items are returned with all labels still attached and in an unworn state. Unfortunately we cannot refund postage cost and replacment items will also be charged a new postage cost.

Faulty goods

In the case of faulty goods due to a manufacturing defect we will provided the item has been used for the purpose it was intended offer a repair, refund or replacement at our or the manufacturers discretion.

Please note that this policy does not cover reasonable wear and tear,  accidental damage, misuse or neglect.

Tent returns

Tents must be returned in a dry condition. Any tent returned with signs of having been pitched outside will be considered as used.

Postage Costs 

Returned items are to be posted by you (our customer) at your expense - The cost of Return postage should be the same as our despatch postage - For larger item's we can arrange for a courier collection at your (our customer) cost plus a surcharge of £2.34 - this is imposed by our courier provider.

Postage costs will only be refunded in the event of error on our behalf.

Refunds


In the event of a refund being issued we will this immediately by the method used for the original payment - IBEX Camping cannot be responsible for any transaction charges resulting from a refund - in order to allow time for processing in some circumstances we have made provision for a period of up to 14 days to issue refunds.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by IBEX Camping and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of IBEX Camping. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, IBEX Camping takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Website Terms of Use

Introduction and General Information

These Terms of Use apply to your use of our website. Before using our website you must agree to these Terms of Use. Ibex Camping may change these Terms of Use from time to time and by continuing to use our website you accept and agree to be bound by all changes.

Intellectual Property Rights

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on our website and all content (including any applications) located on the site shall remain the sole property of Ibex Camping or its licensors (which includes other users).
You must not:
- Republish material from our website without prior written consent.
- Sell or rent material from our website.
- Provide a public performance of any of our websites content.
- Reproduce, duplicate, copy or otherwise exploit material on our website content in any way except for your own personal, non-commercial use..
- You also agree not to adapt, alter or create a derivative work from any of our content except for your own personal, non-commercial use.
- Redistribute any content from our website, including onto another website.

Privacy Policy - Click here to view our Privacy 

SSL

Our shopping cart provider  EKM Powershop provides our SSL.

Complaints :

We sincerely hope that the service you receive from Ibex Camping would be to the same level as we ourselves would expect - however please address any complaint to info@ibexcamping.co.uk in the first instance - we will endeavour to respond to you within 3 days.